Terms & Conditions
DriveSimple Ltd
Last updated: 20/10/2026
1. About Us
This website is operated by DriveSimple Ltd.
DriveSimple Ltd is a company registered in England and Wales with company number 12367847.
Registered office:
DriveSimple Ltd
Kemp House
128 City Road
London
EC1V 2NX
United Kingdom
Website: https://www.drivesimple.co.uk
Email: team@drivesimple.co.uk
DriveSimple provides vehicle hire services within the United Kingdom.
2. Acceptance of Terms
By accessing or using this website, you agree to comply with these Terms and Conditions.
If you do not agree with these terms, you should not use this website.
3. Website Use
You agree not to:
- use the website for unlawful purposes
- attempt to gain unauthorised access to the website or related systems
- introduce malware, viruses or malicious code
- copy, reproduce or distribute website content without permission
- use the website in a way that could damage, disable, overburden or impair the operation of the website or interfere with other users' access
DriveSimple reserves the right to restrict or suspend access to the website where misuse is suspected.
4. Website Information
Information provided on this website is for general guidance only.
While DriveSimple aims to ensure that information is accurate, details including:
- vehicle availability
- pricing
- vehicle specifications
- service descriptions
may change without notice.
Nothing on this website constitutes a legally binding offer to supply a vehicle.
5. No Offer or Guarantee
Submitting an enquiry through this website does not constitute an offer or guarantee of vehicle supply.
All enquiries are subject to:
- vehicle availability
- eligibility checks
- approval by DriveSimple
A legally binding agreement is only formed once a Vehicle Hire Agreement has been signed by both parties.
6. Vehicle Hire Agreements
Any vehicle supplied by DriveSimple is provided under a separate Vehicle Hire Agreement.
The Vehicle Hire Agreement will contain the full terms governing matters including:
- hire period
- payment terms
- mileage allowances
- vehicle usage
- driver eligibility
- insurance requirements
- fines and penalties
- vehicle return conditions
If there is any conflict between these website Terms and the Vehicle Hire Agreement or associated documentation, the Vehicle Hire Agreement will take precedence.
7. Driver Eligibility
Customers hiring a vehicle through DriveSimple must ensure that any driver of the vehicle:
- holds a valid driving licence recognised in the UnitedKingdom
- is legally permitted to drive in the UK
Further driver eligibility requirements may be set out in the Vehicle Hire Agreement.
8. Insurance
DriveSimple does not provide motor insurance.
Customers are responsible for ensuring that any vehicle supplied through DriveSimple is covered by valid motor insurance for the full duration of the hire period in accordance with UK law.
Drivers must ensure that valid insurance is in place covering their use of the vehicle.
9. Regulatory Status
DriveSimple Ltd is not authorised or regulated by the Financial Conduct Authority (FCA) for consumer credit activities.
DriveSimple does not provide consumer credit, hire purchase, or regulated finance agreements.
All vehicles supplied by DriveSimple are provided under vehicle hire agreements.
DriveSimple provides vehicle hire services to:
- Limited companies
- Partnerships
- Sole traders and business users
Where a sole trader or individual enters into a hire agreement, the agreement will only be offered where the transaction:
- qualifies for a relevant exemption from FCA consumer credit regulation, including applicable business-use exemptions under UK financial services legislation; or
- falls outside the scope of FCA consumer credit regulation, for example where the hire arrangement is of a duration that does not constitute a regulated credit agreement.
DriveSimple reserves the right to decline applications that may fall within regulated consumer credit activity.
Customers are responsible for ensuring they understand the nature of the agreement before entering into any hire contract.
10. Nature of Agreement
Vehicles supplied by DriveSimple are provided on a hire-only basis.
Unless explicitly stated otherwise in writing, vehicle hire through DriveSimple does not include any option to purchase or acquire ownership of the vehicle.
Customers acknowledge that they are entering into a vehicle hire agreement and not a finance, credit or hire purchase agreement.
11. Vehicle Availability
Vehicle images, specifications and descriptions displayed on this website are for illustrative purposes only.
Actual vehicles supplied may differ in specification, colour, trim level or model year depending on supplier availability.
DriveSimple cannot guarantee the availability of any specific vehicle displayed on the website.
Where a requested vehicle is unavailable, DriveSimple may offer a reasonable alternative vehicle.
12. Delivery and Supply
Any delivery or collection times provided are estimates only.
DriveSimple shall not be liable for delays caused by circumstances beyond DriveSimple’s reasonable control, including:
- vehicle supplier delays
- transport or logistics delays
- registration or administrative delays
- events beyond DriveSimple’s reasonable control
DriveSimple will make reasonable efforts to keep customers informed of any delays.
13. Mileage and Usage
Vehicles supplied through DriveSimple may be subject to mileage limits or usage restrictions as specified in the Vehicle Hire Agreement.
Additional charges may apply if mileage limits are exceeded.
Full details of mileage allowances and any applicable charges will be provided in the Vehicle Hire Agreement.
14. Third-Party Services
DriveSimple may introduce customers to third-party providers including vehicle suppliers or insurers.
DriveSimple is not responsible for the services, policies or contractual terms of third-party providers.
Any agreements entered into with third parties will be governed by those providers’ own terms.
15. Intellectual Property
All content on this website including:
- text
- branding
- logos
- graphics
- images
is the property of DriveSimple Ltd or licensed toDriveSimple.
Content may not be copied, reproduced or distributed without prior written permission.
16. Limitation of Liability
To the maximum extent permitted by applicable law, DriveSimple shall not be liable for:
- indirect or consequential loss
- loss of profit or business
- loss arising from website unavailability or technical issues
Nothing in these Terms excludes liability for:
- death or personal injury caused by negligence
- fraud or fraudulent misrepresentation
- any liability which cannot legally be excluded.
17. Website Availability and Security
DriveSimple does not guarantee that the website will be available at all times or that access will be uninterrupted.
While reasonable steps are taken to maintain the security of this website, DriveSimple does not guarantee that the website will be secure or free from bugs, viruses or other harmful components.
Users are responsible for ensuring that their own devices and software are adequately protected.
18. Links to Third-Party Websites
This website may contain links to third-party websites.
DriveSimple has no control over and accepts no responsibility for the content or policies of such websites.
19. Privacy and Cookies
Use of this website is also governed by our Privacy Policy.
This policy explains how personal data and cookies are used on this website.
20. Changes to These Terms
DriveSimple may update these Terms and Conditions from time to time.
The latest version will always be published on this website.
21. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
22. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts of England and Wales.
23. Credit Reference and Affordability Checks
To help us assess applications, prevent fraud, and meet our legal and regulatory obligations, we may obtain information about you from credit reference agencies (CRAs).
We obtain this information via Creditsafe, which uses its data partner TransUnion to supply consumer credit and identity data.
- Creditsafe Business Solutions Limited is authorised and regulated by the Financial Conduct Authority
FCA Firm Reference Number: 742313 - TransUnion International UK Limited is authorised and regulated by the Financial Conduct Authority
FCA Firm Reference Number: 737740
The information we receive may include data relating to your identity, credit commitments, payment history, and public record information. This data is used solely for legitimate business purposes, including creditworthiness assessment, identity verification, and fraud prevention, in accordance with applicable data protection laws.
Further information about how Creditsafe and TransUnion process your personal data can be found in their respective privacy notices:
- Creditsafe Privacy / Transparency Notice:
Transparency Notice | Customers & Suppliers - TransUnion CRAIN (Credit Reference Agency Information Notice):
https://www.transunion.co.uk/legal/privacy-centre/pc-credit-reference
24. Contact details of the Data Protection Officer (DPO)
Ben Sharples
020 8600 9240
25. The legitimate interests pursued by the controller
Our legitimate interests include operating our business, fulfilling contractual obligations, ensuring system and data security, preventing fraud, supporting audit and compliance activities, and protecting TransUnion data. These interests are balanced against the rights and freedoms of individuals, with appropriate safeguards in place.
26. Provision of Personal Data
Is the provision of personal data statutory or contractual?
The provision of certain personal data is primarily contractual and, in some circumstances, required to meet legal and regulatory obligations.
Personal data is required to:
- enter into and perform contracts with customers, suppliers, or business partners.
- process orders, manage accounts, and deliver goods and services.
- verify identity and prevent fraud; and
- comply with applicable legal, regulatory, accounting, and tax obligations.
What are the consequences of not providing personal data?
If you choose not to provide the personal data, we request:
- we may be unable to enter into a contract with you.
- we may be unable to fulfil orders, supply goods, or provide services.
- we may be unable to conduct necessary verification, compliance, or fraud prevention checks; and
- as a result, our services may be delayed, restricted, or declined.
Where personal data is requested for optional purposes, such as marketing communications, providing this data is not mandatory, and you may withdraw your consent at any time without affecting your ability to receive goods or services from us.
27. Non-Automated Decision Making and Profiling
We may use automated systems and tools to support certain business processes, such as risk assessment, fraud prevention, affordability checks, identity verification, or record management.
These tools may analyse personal data using predefined criteria or rules to generate indicators, scores, or recommendations. However, we do not make decisions that have a legal or similarly significant effect on individuals based solely on automated processing. Any such decisions are subject to meaningful human review.
The use of these tools may influence the speed or level of review applied to an application or request, but individuals will not be subject to automatic rejection or adverse decisions without human involvement.
